Rakuten.ca Reviews 12,796

TrustScore 4.5 out of 5

4.3

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Review summary

Reviewers had a great experience with this company. People appreciate the platform for its user-friendly interface, highlighting how easy it is to navigate and use, especially with the app. Consumers also value the variety of stores available and the opportunity to earn cash back on purchases they would make anyway. They find it rewarding to receive checks and notifications about their earnings, with some long-time users reporting significant savings over the years. However, some consumers have reported issues with receiving their cash back, citing difficulties in the claiming process and delays in crediting their accounts. Some users express frustration with changes in the program, such as the removal of certain stores and the inconsistency of cash back offers. There are also complaints about orders and refunds. A few reviewers mentioned problems with payments not being received and difficulties in contacting customer service to resolve these issues.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

It was great to receive some cash back on hotel prices that we paid on our trip to Switzerland, particularly as we were able to take advantage of the bonus 10% back offer! The hotels there are pricey,... See more

Rated 3 out of 5 stars
Invited

did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgra... See more

Rated 5 out of 5 stars
Invited

Does not get any easier - once the extension is installed it’s pretty much automatic. Cash back through e-transfer speeds up the payment process.

Rated 4 out of 5 stars
Invited

I love getting money back. The only down side is that I continually carry a balance… perhaps once a year you should cash out the entire balance so we aren’t carrying over an amount.

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Company details

  1. Cashback Provider

About Rakuten.ca

Written by the company

Written by the company

Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.

Where it Pays To Shop Online!

By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

Replied to 18% of negative reviews

Typically replies within 1 month


Rated 3 out of 5 stars
Invited

did not get my money for several…

did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgrade your brower. the next order got full points. the next order got points for only 1 item of the order and not the rest.

August 25, 2025
Rated 5 out of 5 stars
Invited

I LOVE Rakuten!

I LOVE Rakuten!! I never miss the opportunity to use it when shopping on line. It’s a user friendly app and I tell everyone to use it, I mean, why not get cash back for shopping!!

August 26, 2025
Rated 5 out of 5 stars
Invited

Why not use Rakuten, it helps.

I’ve been using ebates since it started. I always use it if there is a service that I’m ordering from online. I enjoy getting those big fat cheques.

August 29, 2025
Rated 5 out of 5 stars
Invited

Free Money!

Just received my cheque in the mail and I didn't do anything!!. Everyone needs to use Rakuten when online shopping.

August 28, 2025
Rated 4 out of 5 stars
Invited

It is usually good but there have been…

It is usually good but there have been more than one occasion I bought items because of cash back and didn't get it. Your process to try to claim the cash back is too difficult as I couldn't do what was asked.

August 29, 2025
Rated 5 out of 5 stars
Invited

Rakuten is fabulous !!

Rakuten is fabulous !!
There are some purchases that take longer to give you your cash back I.e Dell computers .
I had to wait months, it wasn’t a big deal but I was wondering if would not work .

May 28, 2025
Rated 5 out of 5 stars
Invited

Easy to use

Easy to use. It’s an extra bonus for buying things that you already were purchasing

August 27, 2025
Rated 5 out of 5 stars
Invited

How can you not rate this 5 stars!

How can you not rate this 5 stars? Cashback adds up if you do it regularly. Since I began, I've got over $1,400.00 back. And I particularly like the tracker that tells you that.
Pro tip: When you click on a site that offers cash back, just be sure to read
what qualifies for cash back and what doesn't, or the conditions you must meet in order to get cashback. Then its all easy after that.

August 29, 2025

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