Rakuten.ca Reviews 12,803

TrustScore 4.5 out of 5

4.3

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Review summary

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the user-friendly platform, highlighting how easy it is to navigate and earn rewards on purchases they would make anyway. People find it simple to use, especially with the browser extension that automates the cash back process. Many users have been long-time members, consistently receiving their cash back and enjoying the variety of available stores. However, some consumers report issues with receiving cash back, citing delays and the need to submit requests. There are mixed opinions regarding discounts, with some reviewers suggesting that prices are sometimes higher when accessed through the platform. A few reviewers expressed dissatisfaction with the refund process, mentioning instances where they did not receive their cash back or experienced difficulties in resolving the issue.

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Rated 5 out of 5 stars
Invited

It was great to receive some cash back on hotel prices that we paid on our trip to Switzerland, particularly as we were able to take advantage of the bonus 10% back offer! The hotels there are pricey,... See more

Rated 5 out of 5 stars
Invited

I love using Rakuten.... Since I signed up I've received my quarterly cash back cheques without fail. I've invited lots of friends and family to join and the rewards are fantastic. One year I... See more

Rated 4 out of 5 stars
Invited

I have been using and enjoying Rakuten for several years. I have noticed lately however that cash back is not credited as quickly as it used to be. And since the app actually posts the timeframe for c... See more

Rated 3 out of 5 stars
Invited

did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgra... See more

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Company details

  1. Cashback Provider

About Rakuten.ca

Written by the company

Written by the company

Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.

Where it Pays To Shop Online!

By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Replied to 20% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Invited

Never had a bad experience yet

Never had a bad experience yet. The customer service is really helpful in helping me get my cashback that didn't show up. Would and have definitely recommended this app to friends and family.

August 4, 2025
Rated 5 out of 5 stars
Invited

I have used Rakuten for years

I have used Rakuten for years. Bonus days are great. And just getting a little bonus back on things you would be purchasing anyways is nice!

September 2, 2025
Rated 5 out of 5 stars
Invited

Easy and you save money.

Easy and you save money . You can find most stores on the app and you save money. It is a win. I always check before I buy to see if store on Rakuten.

August 14, 2025
Rated 4 out of 5 stars
Invited

Long Time User

I have been using and enjoying Rakuten for several years. I have noticed lately however that cash back is not credited as quickly as it used to be. And since the app actually posts the timeframe for cash back to be posted per retailer, a great many of which state same day, I find it very disappointing and frustrating when this is never the case. I have found that days will go by and I still don’t receive the cash back credit for my purchases and then have to submit a where’s my cash back request. Why does the app state cash back will be credited same day if it doesn’t ever actually happen that way? In the past, I found cash back was almost always credited very quickly so it is disappointing to see that this is no longer the case and that the timeframes claimed aren’t actually followed. I hope this will be rectified going forward.

August 31, 2025
Rated 5 out of 5 stars
Invited

Love Rakuten

I love using Rakuten....
Since I signed up I've received my quarterly cash back cheques without fail. I've invited lots of friends and family to join and the rewards are fantastic.

One year I did all, and yes I mean all, my Christmas gift shopping through Rakuten. I shopped on Black Friday and not only did I get amazing deals, I also got back a HUGE cheque from Rakuten.
I always go through Rakuten for my online shopping.
Sign up NOW!!! Then invite all your family and friends....start earning that extra money today!! It might seem like a small percentage per purchase, but it adds up fast, especially if you get some of the double day deals. You're going to buy something anyway, why not get something back in return.

August 31, 2025
Rated 4 out of 5 stars
Invited

Rakuten is great except when ...

I love using Rakuten when I buy online. They have lots of stores, that you can get %'s back in cash. The only thing I DON'T like is some of the stores raise the prices on items when you enter their website using the Rakuten link. I usually look at an online store to see what I want to buy BEFORE I go to Rakuten and use their link for that store, so I see the price difference. Sometimes it's cheaper to NOT use Rakuten.

August 29, 2025

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