Rakuten.ca Reviews 12,850

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the opportunity to earn cash back on purchases they would make anyway, considering it a nice bonus. People find the platform easy to use, especially with the browser extension, which automates the process. The variety of available merchants and the chance to take advantage of higher percentage cash back promotions are also well-received. Customers highlight the helpfulness and efficiency of the customer service team in resolving issues, such as missing cash back. They also value the clear information provided and the fairness of the rewards program. However, some users have reported inconsistencies in receiving cash back and delays in payment processing. Some consumers have also expressed a desire for a wider selection of stores and the reintroduction of certain features.

Based on these reviews

Rated 4 out of 5 stars
Invited

I love getting money back. The only down side is that I continually carry a balance… perhaps once a year you should cash out the entire balance so we aren’t carrying over an amount.

Rated 4 out of 5 stars
Invited

I have been using and enjoying Rakuten for several years. I have noticed lately however that cash back is not credited as quickly as it used to be. And since the app actually posts the timeframe for c... See more

Rated 4 out of 5 stars
Invited

If I was asked a few years ago, I would have given five stars but Rakuten does not offer the same stores as before and a lot of stores have stopped giving cashback, ie. Sportchek, Canadian Tire. I hav... See more

Rated 4 out of 5 stars
Invited

I love using Rakuten when I buy online. They have lots of stores, that you can get %'s back in cash. The only thing I DON'T like is some of the stores raise the prices on items when you enter their we... See more

Rated 5 out of 5 stars
Invited

Michelle was great in helping resolve the issue I had. I was away by the time I went to deposit the cheque, it was dated more than 3 mos, the bank was not able to deposit it. Explaining the situation,... See more

Rated 5 out of 5 stars
Invited

Been using Rakuten for over 5 years and have accumulated lots of cash back returned to me which is a huge help for a family of 5. From everyday purchases at Walmart to big purchases at Best buy or tra... See more

Rated 5 out of 5 stars
Invited

I have enjoyed using Rakuten for many years now on many transactions and love the Big Fat Cheque when it comes. It's easy to use, easy to track and I have appreciated the prompt assistance and resolut... See more

Rated 5 out of 5 stars
Invited

It was great to receive some cash back on hotel prices that we paid on our trip to Switzerland, particularly as we were able to take advantage of the bonus 10% back offer! The hotels there are pricey,... See more

Rated 5 out of 5 stars
Invited

I love using Rakuten.... Since I signed up I've received my quarterly cash back cheques without fail. I've invited lots of friends and family to join and the rewards are fantastic. One year I... See more

Rated 3 out of 5 stars
Invited

did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgra... See more

Rated 5 out of 5 stars
Invited

Does not get any easier - once the extension is installed it’s pretty much automatic. Cash back through e-transfer speeds up the payment process.

Rated 4 out of 5 stars
Invited

It is usually good but there have been more than one occasion I bought items because of cash back and didn't get it. Your process to try to claim the cash back is too difficult as I couldn't do what w... See more

Rated 4 out of 5 stars
Invited

I always love rakuten..since it was ebates. There is always lots of business on their website to chose to shop cash back from. I rarely have issues on getting my cash back but when I do they ar... See more

Rated 5 out of 5 stars
Invited

At the outset, I was quite doubtful about Rakuten, despite the high praise it received on online forums. But when I saw the cash back from my purchases deposited into my bank account, my doubts vanish... See more

Rated 5 out of 5 stars
Invited

I just love Rakuten! I love the notification letting me know I'm getting money. I love the updates that let me know that there's a percentage increase and I love how i just get cheques in the mail! If... See more

Rated 3 out of 5 stars

Some links from Rakuten, such as those for Agoda, may redirect you to a URL with additional parameters, like www_agoda_com/?cjdata=MXx..., instead of simply www_agoda_com. If you log in through the li... See more

Rated 5 out of 5 stars
Invited

I love Rakuten! I've been using Rakuten for about 1.5 years and have earned approximately $1500 (I do shop quite a bit). Rakuten promos certainly influence my purchasing habits. I have been burned a... See more

Rated 4 out of 5 stars
Invited

Using the Firefox extension makes it easy to use Rakuten when shopping online and I've found that I've made quite a bit of money back, especially when taking advantage of special deals. The only n... See more

Rated 5 out of 5 stars
Invited

It’s great all around but the only constructive criticism I would say is that you tell us we’re going to get a check on a certain date and then it doesn’t come until much much later than the date give... See more

Rated 5 out of 5 stars
Invited

Never had a bad experience yet. The customer service is really helpful in helping me get my cashback that didn't show up. Would and have definitely recommended this app to friends and family.

Rated 5 out of 5 stars
Invited

With Rakuten I get cash back for places online that I shop. Waiting for those times when there are higher percentages cash back is a big bonus. When I do price comparisons I check what I will be getti... See more

Rated 4 out of 5 stars
Invited

I've been using Rakuten since it was called Ebates and generally, it's excellent. Support is great on most occasions, I have however had problems with CashBack from one specific company. They have rep... See more

Rated 5 out of 5 stars
Invited

I’ve been using ebates since it started. I always use it if there is a service that I’m ordering from online. I enjoy getting those big fat cheques.

Rated 5 out of 5 stars
Invited

How can you not rate this 5 stars? Cashback adds up if you do it regularly. Since I began, I've got over $1,400.00 back. And I particularly like the tracker that tells you that. Pro tip: When you... See more

Rated 5 out of 5 stars
Invited

Rakuten is super easy to use! Since I'm shopping anyway, it's great to get some money back. It's a nice little bonus. The only downside is that it takes about two weeks to receive my check after getti... See more

Rated 5 out of 5 stars
Invited

When Rakaten has a better promotion say have 12% cash back reward , Rakaten will) send notice to customers to know ahead. That is a good service,👍. Originally, when Rakaten bought over eBates, I en... See more

Rated 4 out of 5 stars
Invited

I enjoy receiving cashback through rakuten. However, the only issue I have is, while some stores follow up and give cashback, others do not. This means I have to frequently request rakuten to manually... See more

Rated 5 out of 5 stars
Invited

Variety of merchants offered for cash back is great. There is nothing to buy over and above what you would have purchased anyways - so why not enjoy free money! It’s a no-brainer!!

Rated 5 out of 5 stars
Invited

When I shop I don't have to worry about signing in they are automatically in all my stores. You can check on line to see what you are accumulating..and see when your check will be sent out. I love too... See more

Rated 5 out of 5 stars
Invited

I got a great discount on a vacuum cleaner. The combination of the discount from Rakuten, and the fact that the vacuum cleaner was already on sale, made it a fabulous deal.

Rated 5 out of 5 stars

Excellent service from the Rakuten Customer Service Support team. They were able to help me out with my cash back issue! Quick responses and went above and beyond to assist. Love using Rakuten!

Rated 5 out of 5 stars

Two orders did not appear in my cashback. Michele was quickly able to ask me for the documents required and get them added to my account. Very professional, efficient and polite!

Rated 5 out of 5 stars
Invited

Very fair and clear information Fair rewards and not a lot of work to gain the rewards! A pleasant surprise that it works well in these difficult times!

Rated 5 out of 5 stars
Invited

I have used Rakuten for years. Bonus days are great. And just getting a little bonus back on things you would be purchasing anyways is nice!

Rated 5 out of 5 stars
Invited

I LOVE Rakuten!! I never miss the opportunity to use it when shopping on line. It’s a user friendly app and I tell everyone to use it, I mean, why not get cash back for shopping!!

Rated 5 out of 5 stars
Invited

They couldn't have made it easier to earn cash back. Just download the app, select the place you're making a purchase from and then you're set.

Rated 3 out of 5 stars
Invited

I dont like that you Rakuten doesn't earn cashback for amazon if the items are sitting in your cart for a while.

Rated 5 out of 5 stars
Invited

I like that I get rewarded for $$ I was spending anyways. Rakuten was great helping change my address too!

Rated 5 out of 5 stars
Invited

Just received my cheque in the mail and I didn't do anything!!. Everyone needs to use Rakuten when online shopping.

Rated 5 out of 5 stars
Invited

Easy to use, great way to get cash back on purchases you're already making online, and customer service is great (super easy to request missing points, because sometimes things glitch and they underst... See more

Rated 4 out of 5 stars
Invited

I find, if you are going to shop online, you might as well make money doing it. I have not received any money lately but hoping.

Rated 5 out of 5 stars
Invited

Rakuten is fabulous !! There are some purchases that take longer to give you your cash back I.e Dell computers . I had to wait months, it wasn’t a big deal but I was wondering if would not work .

Rated 5 out of 5 stars
Invited

Never had any issues - use the plug in to not miss any opportunities for some cash back.

Rated 5 out of 5 stars

Amazing customer service when an issue arised. Even a follow up later to correct another error that had happened.

Rated 3 out of 5 stars
Invited

I always have issues getting logged in to stores via Rakuten and often just give up

Rated 5 out of 5 stars
Invited

Cash back was not properly credited. My concern was handled responsibly and was resolved.

Rated 5 out of 5 stars

A few times there were issues with cash backs on orders placed through Rakuten. When I've contacted Rakuten support and provided proof of order, they've gone ahead and credited me with the cashback ev... See more

Rated 5 out of 5 stars

No matter the problem their team is always there to help! I was skeptical at first and seemed like some sort of scam but I assure you its not. I can't believe everyone in the world isn't using this fo... See more

Rated 5 out of 5 stars

I was missing points and the customer service agent helped me to get it all straightened out. Thank you, Rakuten!

Rated 5 out of 5 stars
Invited

Rakuten is awesome! I love getting a little cash back at stores on Rukuten. If I’m shopping at certain stores anyways… it’s great to purchase through Rakuten! Thanks for having a variety of stores.... See more

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Company details

  1. Cashback Provider

About Rakuten.ca

Written by the company

Written by the company

Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.

Where it Pays To Shop Online!

By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 40% of negative reviews

Typically takes over 1 month to reply


Rated 2 out of 5 stars

Manual cash-back inquiry seems necessary more and more often

The cash back is appealing, however I find that more often than not, I need to go in and file a "where's my cash back" ticket. It feels scammy that they get access to our data, but don't provide the cash back unless I file a ticket.

This basically means I have to remember to go in manually after the cash back time period and go check to see if I did actually get the cash back, then file a ticket. I try my best to stay on top of it, but there are for sure a bunch of purchases I have made where I forgot that it was a rakuten purchase, did not file my cash back ticket (which shouldn't even be necessary), and did not get my cash back but rakuten accessed my data for that purchase.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Michelle was great in helping resolve…

Michelle was great in helping resolve the issue I had. I was away by the time I went to deposit the cheque, it was dated more than 3 mos, the bank was not able to deposit it. Explaining the situation, Michelle, coordinated for the reissue of payment, and with the direct deposit option now, it got deposited into my account. Along the way, she updated me, and was very courteous in our interactions. Very helpful and willingness to help.

September 2, 2025
Rated 2 out of 5 stars
Invited

ever since someone broke into mu…

ever since someone broke into mu account and changed passwords and took possible money, I have no real contact other than they could find nothing, even though the written were not mine ,etc. I have had difficulties trying to make new passwords, I keep getting that account is not mine now - whose is it!!!

September 10, 2024
Rated 5 out of 5 stars
Invited

Easy to Use…

I have enjoyed using Rakuten for many years now on many transactions and love the Big Fat Cheque when it comes. It's easy to use, easy to track and I have appreciated the prompt assistance and resolution with any issues.

August 22, 2025
Rated 1 out of 5 stars
Invited

Rakuten has become complicated to use

I regularly shop online, making use of the Rakuten button on every purchase. I am unable to understand why, on occasion, the cashback is accepted and I receive the cashback, but most of the time it is seemingly cancelled and I do not receive the cashback. This has been a recurring issue, to the extent that I am nearly dissuaded from even continuing.

September 1, 2025

Reply from Rakuten.ca

Hi there,

Thank you for reaching out and for sharing your experience with us. We’re sorry to hear about the trouble you’ve been having with your cashback not tracking consistently - we understand how frustrating that can be.

We’d like to look into this further for you. A member of our team will follow up with you directly via email as soon as possible to better understand what’s happening and help resolve the issue.

Best,
The Rakuten Team

Rated 4 out of 5 stars
Invited

Rakuten is great

I always love rakuten..since it was ebates.
There is always lots of business on their website to chose to shop cash back from.

I rarely have issues on getting my cash back but when I do they are very efficient and fast at getting back to me. I really appreciate that.

I wish they would offer my cash back going to Amazon again.

August 12, 2025

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