It was great to receive some cash back on hotel prices that we paid on our trip to Switzerland, particularly as we were able to take advantage of the bonus 10% back offer! The hotels there are pricey,... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
I love using Rakuten.... Since I signed up I've received my quarterly cash back cheques without fail. I've invited lots of friends and family to join and the rewards are fantastic. One year I... See more
I have been using and enjoying Rakuten for several years. I have noticed lately however that cash back is not credited as quickly as it used to be. And since the app actually posts the timeframe for c... See more
did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgra... See more
Company details
Written by the company
- Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.
Where it Pays To Shop Online!
By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca
Contact info
200-4881 Yonge St., M2N 5X3, Toronto, Canada
- 1-855-483-5445
- memberservices@emails.rakuten.ca
- rakuten.ca
Replied to 20% of negative reviews
Typically replies within 1 month
Easy and you save money.
Easy and you save money . You can find most stores on the app and you save money. It is a win. I always check before I buy to see if store on Rakuten.
Long Time User
I have been using and enjoying Rakuten for several years. I have noticed lately however that cash back is not credited as quickly as it used to be. And since the app actually posts the timeframe for cash back to be posted per retailer, a great many of which state same day, I find it very disappointing and frustrating when this is never the case. I have found that days will go by and I still don’t receive the cash back credit for my purchases and then have to submit a where’s my cash back request. Why does the app state cash back will be credited same day if it doesn’t ever actually happen that way? In the past, I found cash back was almost always credited very quickly so it is disappointing to see that this is no longer the case and that the timeframes claimed aren’t actually followed. I hope this will be rectified going forward.
Love Rakuten
I love using Rakuten....
Since I signed up I've received my quarterly cash back cheques without fail. I've invited lots of friends and family to join and the rewards are fantastic.
One year I did all, and yes I mean all, my Christmas gift shopping through Rakuten. I shopped on Black Friday and not only did I get amazing deals, I also got back a HUGE cheque from Rakuten.
I always go through Rakuten for my online shopping.
Sign up NOW!!! Then invite all your family and friends....start earning that extra money today!! It might seem like a small percentage per purchase, but it adds up fast, especially if you get some of the double day deals. You're going to buy something anyway, why not get something back in return.
Rakuten is great except when ...
I love using Rakuten when I buy online. They have lots of stores, that you can get %'s back in cash. The only thing I DON'T like is some of the stores raise the prices on items when you enter their website using the Rakuten link. I usually look at an online store to see what I want to buy BEFORE I go to Rakuten and use their link for that store, so I see the price difference. Sometimes it's cheaper to NOT use Rakuten.
did not get my money for several…
did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgrade your brower. the next order got full points. the next order got points for only 1 item of the order and not the rest.
Easy and informative
Easy to use and tge information regarding my account is very good.
I LOVE Rakuten!
I LOVE Rakuten!! I never miss the opportunity to use it when shopping on line. It’s a user friendly app and I tell everyone to use it, I mean, why not get cash back for shopping!!
Best value shopping incentive
Doesn’t have type of offers they had a…
Doesn’t have type of offers they had a few years ago
Why not use Rakuten, it helps.
I’ve been using ebates since it started. I always use it if there is a service that I’m ordering from online. I enjoy getting those big fat cheques.
Easy process and love the Cashback
Free Money!
Just received my cheque in the mail and I didn't do anything!!. Everyone needs to use Rakuten when online shopping.
It is usually good but there have been…
It is usually good but there have been more than one occasion I bought items because of cash back and didn't get it. Your process to try to claim the cash back is too difficult as I couldn't do what was asked.
Rakuten is fabulous !!
Rakuten is fabulous !!
There are some purchases that take longer to give you your cash back I.e Dell computers .
I had to wait months, it wasn’t a big deal but I was wondering if would not work .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.