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Rakuten.ca Reviews 12,843

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TrustScore 4.5 out of 5

4.3

Cashback Provider
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the ease of earning cash back, often highlighting the convenience of the app and browser extension, which automate the process. People find it simple to use, with many noting that it seamlessly integrates into their existing shopping habits, providing a bonus for purchases they were already planning to make. Consumers also value the variety of merchants available and the opportunity to accumulate significant cashback over time. However, some reviewers report inconsistent experiences with discounts and customer service. Some users have experienced issues with receiving cashback, citing delays or the need to request missing points. A few customers mention that certain stores occasionally raise prices when accessed through the platform. Despite these concerns, the general sentiment remains positive, with many reviewers recommending the platform as a valuable tool for saving money on online purchases.

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Rated 5 out of 5 stars
Invited

Been using Rakuten for over 5 years and have accumulated lots of cash back returned to me which is a huge help for a family of 5. From everyday purchases at Walmart to big purchases at Best buy or tra... See more

Rated 5 out of 5 stars
Invited

It was great to receive some cash back on hotel prices that we paid on our trip to Switzerland, particularly as we were able to take advantage of the bonus 10% back offer! The hotels there are pricey,... See more

Rated 4 out of 5 stars
Invited

I have been using and enjoying Rakuten for several years. I have noticed lately however that cash back is not credited as quickly as it used to be. And since the app actually posts the timeframe for c... See more

Rated 3 out of 5 stars
Invited

did not get my money for several purchases from walmart. sent an inquiry to tell you I did not receive the first one when it happened, but you really offered no assistance other than to say -- upgra... See more

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Company details

  1. Cashback Provider

About Rakuten.ca

Written by the company

Written by the company

Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.

Where it Pays To Shop Online!

By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca

Shop for Essentials
How it Works
Missing Cash Back
Payment Schedule
Help
Update Payment Details
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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot
Rated 1 out of 5 stars
Invited

Rakuten has become complicated to use

I regularly shop online, making use of the Rakuten button on every purchase. I am unable to understand why, on occasion, the cashback is accepted and I receive the cashback, but most of the time it is seemingly cancelled and I do not receive the cashback. This has been a recurring issue, to the extent that I am nearly dissuaded from even continuing.

September 1, 2025
Rakuten.ca logo

Reply from Rakuten.ca

Hi there,

Thank you for reaching out and for sharing your experience with us. We’re sorry to hear about the trouble you’ve been having with your cashback not tracking consistently - we understand how frustrating that can be.

We’d like to look into this further for you. A member of our team will follow up with you directly via email as soon as possible to better understand what’s happening and help resolve the issue.

Best,
The Rakuten Team

Rated 4 out of 5 stars
Invited

Rakuten is great

I always love rakuten..since it was ebates.
There is always lots of business on their website to chose to shop cash back from.

I rarely have issues on getting my cash back but when I do they are very efficient and fast at getting back to me. I really appreciate that.

I wish they would offer my cash back going to Amazon again.

August 12, 2025
Rated 5 out of 5 stars
Invited

Great rebate program!

Been using Rakuten for over 5 years and have accumulated lots of cash back returned to me which is a huge help for a family of 5. From everyday purchases at Walmart to big purchases at Best buy or travel deals, it helps to have every cent saved. Thank you so much for the wonderful experience and I look forward to many more pleasant shopping experience and more money returned.

September 2, 2025
Rated 5 out of 5 stars
Invited

Easy Money!

Money back for shopping! I love Rakuten -- so easy to use and nice to get those cheques for simply shopping.

September 2, 2025

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