I love getting money back. The only down side is that I continually carry a balance… perhaps once a year you should cash out the entire balance so we aren’t carrying over an amount.
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Review summary
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Based on these reviews
Company details
Written by the company
- Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.
Where it Pays To Shop Online!
By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca
Contact info
200-4881 Yonge St., M2N 5X3, Toronto, Canada
- 1-855-483-5445
- memberservices@emails.rakuten.ca
- rakuten.ca
Replied to 40% of negative reviews
Typically takes over 1 month to reply
Unfortunately even after showing proof…
Unfortunately even after showing proof of my purchase they have not solved my issue.
Manual cash-back inquiry seems necessary more and more often
The cash back is appealing, however I find that more often than not, I need to go in and file a "where's my cash back" ticket. It feels scammy that they get access to our data, but don't provide the cash back unless I file a ticket.
This basically means I have to remember to go in manually after the cash back time period and go check to see if I did actually get the cash back, then file a ticket. I try my best to stay on top of it, but there are for sure a bunch of purchases I have made where I forgot that it was a rakuten purchase, did not file my cash back ticket (which shouldn't even be necessary), and did not get my cash back but rakuten accessed my data for that purchase.
Rakuten doesn't honour cashback then blames the customer for the fault
Made a huge purchase on AliExpress which was never credited to my account. Wrote them for assistance, and they blame me. Been using their platform for 5+ years
'' Here's a guide on how to earn CashBack ''
Thanks, but no thanks. Never again
Michelle was great in helping resolve…
Michelle was great in helping resolve the issue I had. I was away by the time I went to deposit the cheque, it was dated more than 3 mos, the bank was not able to deposit it. Explaining the situation, Michelle, coordinated for the reissue of payment, and with the direct deposit option now, it got deposited into my account. Along the way, she updated me, and was very courteous in our interactions. Very helpful and willingness to help.
I was missing points and the customer…
I was missing points and the customer service agent helped me to get it all straightened out.
Thank you, Rakuten!
Who doesn't like to shop and get money…
Who doesn't like to shop and get money back?
THE AMOUNT OF THE CHEQUE I GOT
ever since someone broke into mu…
ever since someone broke into mu account and changed passwords and took possible money, I have no real contact other than they could find nothing, even though the written were not mine ,etc. I have had difficulties trying to make new passwords, I keep getting that account is not mine now - whose is it!!!
Easy to Use…
I have enjoyed using Rakuten for many years now on many transactions and love the Big Fat Cheque when it comes. It's easy to use, easy to track and I have appreciated the prompt assistance and resolution with any issues.
Cash back was not properly credited
Cash back was not properly credited. My concern was handled responsibly and was resolved.
It is easy to get rewards and they have…
It is easy to get rewards and they have a large variety of stores.
Rakuten has become complicated to use
I regularly shop online, making use of the Rakuten button on every purchase. I am unable to understand why, on occasion, the cashback is accepted and I receive the cashback, but most of the time it is seemingly cancelled and I do not receive the cashback. This has been a recurring issue, to the extent that I am nearly dissuaded from even continuing.

Reply from Rakuten.ca
Rakuten is great
I always love rakuten..since it was ebates.
There is always lots of business on their website to chose to shop cash back from.
I rarely have issues on getting my cash back but when I do they are very efficient and fast at getting back to me. I really appreciate that.
I wish they would offer my cash back going to Amazon again.
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